The Kenya Medical Laboratory Technicians & Technologists Board (KMLTTB) is dedicated to ensuring that all its stakeholders receive the highest standards of service. This Service Charter outlines our commitments to our clients, the standards you can expect, and the timeframes within which we aim to deliver our services.

• Licensing and Registration: We are committed to processing applications for registration and licensing of medical laboratory professionals subject to the submission of all required documents.
• Accreditation of Training Institutions: We ensure that training institutions offering medical laboratory courses meet the required standards of quality and compliance. Accreditation assessments are carried out annually.
• Examination and Certification: We administer Board certification examinations for medical laboratory professionals and release results within 30 working days after the exam.
• Professional Conduct and Discipline: We investigate complaints against medical laboratory practitioners and take appropriate action within 60 days of receiving a formal complaint.
• Continuing Professional Development (CPD): We provide opportunities for ongoing learning through CPD programs, ensuring that practitioners stay updated with industry standards and advancements.

• Provide transparent, efficient, and professional services to all our clients.
• Ensure timely responses to inquiries and service requests.
• Maintain confidentiality and privacy of all client information at all times.
• Ensure accessibility and fairness in all dealings with stakeholders.